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AML & KYC Policy
AML & KYC Policy
Last Updated: 2026-05-18
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Why We Verify Your Identity
hype247, operated by One Crane Studio Ltd., is legally obligated to verify the identity of all players in accordance with the conditions of the gaming licence issued by the Anjouan Gaming Board (AGB) (Licence Number: ALSI-202604043-FI2, issued 2026-04-29, valid until 2027-04-28), applicable Anti-Money Laundering (AML) legislation, and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
The identity verification process is a standard requirement applicable to all licensed online gambling operators, and is implemented to protect our users by preventing fraud, money laundering, underage gambling, and other financial crimes.
Identity verification does not imply distrust. It is a legal obligation designed to ensure that all users can enjoy a safe, fair, and trustworthy gaming environment.
Identity Verification Process (KYC)
The Company operates a staged KYC verification process. Account privileges are granted progressively as each stage is completed.
Stage 1 — Registration Upon registration, you will be required to verify your email address. A temporary account will be created upon successful email verification.
Stage 2 — Full Member Activation Prior to accessing full account privileges, you must submit the following:
A valid government-issued passport (must be within its validity period at the time of submission)
A real-time facial recognition photograph taken at the time of submission
As facial recognition data constitutes sensitive personal data, it is collected only upon your explicit consent and processed solely for the purpose of identity verification. The Company retains only the outcome of the verification process, not the original biometric data.
Your account will be fully activated upon successful completion of both Stage 1 and Stage 2.
Stage 3 — Enhanced Verification Where your cumulative deposits exceed USD 2,000 or a single withdrawal request exceeds USD 500, you will be required to submit:
A valid proof of residential address (utility bill, bank statement, or government-issued correspondence dated within the past 3 months)
An additional government-issued photo identification document
Withdrawals exceeding the applicable threshold will be placed on hold until Stage 3 verification has been completed.
Stage 4 — Enhanced Due Diligence (EDD) Where your cumulative deposits or withdrawals exceed USD 10,000, or where your account is flagged as high-risk, the Company may initiate an Enhanced Due Diligence review. You may be required to provide:
Proof of source of funds (payslip, bank statement, employment contract, tax return, or equivalent)
Proof of source of wealth (investment portfolio statement, property documentation, or equivalent)
Withdrawals will be placed on hold during the review period.
Withdrawal Authentication Google OTP (one-time password) verification is required as a final identity check prior to each withdrawal being processed.
Verification Processing Times
Stage 2: within 24 hours of submission
Stage 3: within 48 hours of submission
Stage 4 (EDD): within 5 business days of submission
Documents That May Be Requested
Proof of Identity A valid government-issued photo identification document such as a passport, national identity card, or driving licence. All documents must be valid at the time of submission.
Proof of Address A recent document confirming your residential address, such as a utility bill or bank statement issued within the past 3 months.
Proof of Payment Method Documentation to verify the payment method used for deposits or withdrawals.
Proof of Source of Funds In the event of high-value transactions or where required by AML obligations, acceptable documents include payslips, employment contracts, tax returns, bank statements, business registration certificates, or documentation of inheritance, gifts, or investment proceeds.
Verification Outcome
Approval Verification will be approved where all submitted documents are legible, valid, and consistent with registration information, and where no indicators of fraud are identified.
Rejection Verification may be rejected where:
Submitted documents do not match registered account information
Documents are illegible, cropped, or of insufficient quality
The identification document has expired
The facial recognition photograph does not match the submitted ID
Required documents are missing or incomplete
Where rejected, you will be notified by email within 24 hours, including the specific reason. You may resubmit corrected documents within 14 days of the rejection notice.
When Verification Is Required
Identity verification is required in the following circumstances:
At the time of account registration (Stage 1 and Stage 2)
Prior to processing any withdrawal request (Google OTP authentication)
When cumulative deposit or withdrawal amounts reach the thresholds in Section 2
Where account activity is inconsistent with registration information
Where unusual, suspicious, or high-risk activity is detected
Where verification is required pursuant to regulatory or licensing obligations
User Obligations
By using the Services, you agree to:
Provide accurate and truthful personal information at registration and throughout the business relationship
Submit requested documents promptly upon request
Ensure all funds originate from a legitimate and lawful source
Use only payment methods registered in your own name
Notify the Company immediately of any changes to your personal information
Submission of false, misleading, or fraudulent documents constitutes a material breach of the Terms and Conditions and may result in immediate account suspension or termination, forfeiture of funds, and reporting to relevant authorities.
Anti-Money Laundering (AML) Measures
The Company operates an active AML monitoring programme to detect and prevent money laundering, terrorist financing, and other financial crimes.
Suspicious Activity Indicators The following patterns may trigger a review:
Deposits with no subsequent gaming activity followed by an immediate withdrawal request
Repeated small deposits structured to avoid detection thresholds
Use of multiple payment methods inconsistent with the user's profile
Inconsistencies between registered identity and payment method used
Unusually large or high-frequency transactions relative to account history
Consecutive withdrawal requests within a short period
Refusal or inability to provide satisfactory documentation when requested
Monitoring Thresholds The following trigger an automatic review:
Any single deposit or withdrawal of USD 10,000 or more within a 24-hour period
Cumulative deposits or withdrawals of USD 50,000 or more within any rolling 30-day period
Any withdrawal request made within 30 minutes of a deposit of a similar amount where little or no gaming activity has occurred
Multiple transactions that individually fall below the threshold but collectively exceed it within a 24-hour period
Wagering Requirements and AML
General deposits: wagering of at least 1x the deposited amount
Bonus funds: wagering of at least 5x the bonus amount
Response Process Where suspicious activity is identified, the Company will:
Immediately place a hold on the relevant account's deposits and withdrawals
Record the suspicious transaction details and escalate internally
Request enhanced due diligence documentation
Where suspicious activity is confirmed, permanently close the account, forfeit relevant funds, and report to relevant authorities without prior notice
The Company is under no obligation to inform the user that a suspicious activity report has been filed.
Payment Methods and Transaction Traceability
All deposits and withdrawals must be made through traceable, non-cash payment methods. The Company does not accept cash transactions or anonymous payments.
Withdrawals will only be processed to the same payment method used for the original deposit (closed-loop policy).
Where cryptocurrency is permitted, deposits from or withdrawals to high-risk addresses will be rejected. The Company reserves the right to request proof of wallet ownership and source of cryptocurrency funds.
Account Suspension and Termination
Where a user fails to submit requested documents or where there are grounds to suspect illegal use, the Company reserves the right to:
Temporarily restrict or suspend the account pending review
Place a hold on all deposits and withdrawals until verification is completed
Permanently terminate the account and report to relevant authorities
Funds confirmed to have been deposited legitimately will be returned in accordance with standard procedures and applicable law.
10. Data Security and Privacy
All documents and personal information submitted for identity verification will be handled in accordance with the Personal Data Protection Act 2010 (PDPA) and our Privacy Policy.
Data is protected through industry-standard encryption and role-based access control. Access is restricted to authorised personnel on a need-to-know basis.
Information will be used solely for identity verification, fraud prevention, and fulfilment of legal obligations. It will not be sold or shared with third parties except as set out in our Privacy Policy.
KYC and transaction records are retained for a minimum of 5 years following account closure. Biometric data is retained only for the duration necessary to complete verification, after which only the verification result is retained.
11. Changes to This Policy
You will be notified of significant changes via email or in-site notice no less than 30 days prior to the changes taking effect, except where immediate amendment is required by law or regulation.
12. Contact Us
Our customer support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Operator: One Crane Studio Ltd. Registered Address: Suite 3, Global Village, Jivan' Complex, Mont Fleuri, Mahe, Seychelles Company Number: 248135 Licence Number: ALSI-202604043-FI2 | Issued: 2026-04-29 | Valid until: 2027-04-28
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